FAQ

How long will my order take to ship?

Your order will be shipped within 1-2 business days.
Australian orders generally take 1-3 business with express post shipping, 2-5 business days with standard shipping. Rural orders can take a bit longer.
International orders generally take between 7-10 business days.
Please expect longer delays during COVID 19.

Where are we based?

We are Australian based and ship locally and international.

Which size should I choose?

Please refer to our size chart. If in doubt please contact us. We work with a wide range of body types daily and can help you chose your perfect fit.

How do I use a promo code or gift card?

Type or copy and paste your code into the 'Gift card or discount code' box on checkout

Can I purchase a gift card online?

Yes, gift cards can be found under the accessories page and purchased to the value of your choice. Please note gift cards are e-cards only. 

How do I make a return?

Head over to our returns page to find our return policy.

  • Email sales@tandeswim.com provide your order number, name and return reason
  • Once your return request has been received and approved you will be notified and sent details on how to return.
  • Please note that return costs must be covered by the customer

Can I exchange an order?

We only offer exchange on Australian orders. Please include a prepaid postage satchel for your item to be posted back.

International orders will be issued a store credit once your return has been received.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal. We offer Afterpay for our Aus, NZ, UK and Canada customers.

Can I return an item that doesn’t fit?

You sure can! Given your return complies with our return policy. You are more than welcome to send back.